Operations: Carrier Analyst- Frankfurt

Frankfurt, Germany

Global e is a leading provider of comprehensive cross-border e-commerce solutions proud of our multi-cultural team! We went public in May of 2021 and are preparing for significant growth. 

Today, we are looking for a Carrier Analyst

Responsibilities

  • Act as carrier expert in-house, provide commercial support, and support strong internal management relationships related to this operation
  • Act as main and primary contact and escalation point for the carrier operation in the country
  • Ensure adherence by the carriers to SLA's and delivery OTIF every time to customer’s homes
  • Continually monitor carrier performance, cost and SLA's searching for opportunities to deliver improved service
  • Continually monitor the carrier market for improved services
  • Handle carrier exception reporting on a daily basis.
  • Handle Hub exceptions remotely and in person at the CDG facility.
  • Deal with Zendesk tickets. Zendesk is our CS ticketing system so experience in that or a similar would be preferable.
  • Be able to fix addresses so we can create awb’s for shipping.
  • Act as primary point for the carriers and hub operations in the country.
  • Continually monitor carrier performance/ SLA's – drive performance & improvement.
  • Must be able to cover the teams holidays.
  • Location: Germany– working from home and our hub in Frankfurt. 

Requirements

  • Fluent in German & English
  • Have good excel abilities as candidate will be working on spreadsheets from some carriers.
  • Be able to deal with carrier exceptions.
  • Have an understanding of how a cross dock facility/ warehouse operation works.
  • Ideal candidate may have worked for a courier previously, or within Ecom dealing with high volumes of orders.
  • Used to dealing with orders inbound and outbound.
  • DG certified would be an advantage in Ltd & Ex Quantities and Lithium Ion Batteries.
  • Have a knowledge of why HS Codes, COO, accurate data is important in International shipping.
  • Have common sense!

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