Open Positions

Director, Solutions Engineering

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.  

We’re looking for a skilled and enthusiastic US Director of Solutions to lead support for our Sales, Project, Product and R&D teams. You will lead a solutions team supporting both presales and delivery activities, working closely with various stakeholders to understand market needs, develop innovative solutions, and ensure successful implementation for our clients.

Responsibilities:

  • Lead and mentor the solutions team, ensuring alignment with company goals as well as providing guidance, support, and fostering a culture of collaboration and innovation
  • Foster alignment between pre-sales and delivery functions to drive efficiency and mitigate risks
  • Engage with clients to understand their pain points and business requirements
  • Present solutions effectively, demonstrating value and ROI
  • Leverage insights to enhance our solutions and maintain a competitive edge
  • Collaborate with partners to expand our reach and enhance our offerings
  • Lead to define and implement best practices and guidelines for the team to work with clients and integrate the Global-e solution
  • Partner with product management and engineering teams to prioritize feature enhancements and new capabilities based on market feedback and business requirements
  • Work with the team to identify and qualify business opportunities, identify our key customers’ technical objections and develop a strategy to resolve technical impediments
  • Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure and provide customers with “best practices” in order to optimize and ensure the effectiveness of the Global-e’s integrated platform

Requirements

  • Customer-centric mindset with a passion for delivering value and driving customer success
  • 6+ years of experience in a similar presales / solutions consulting leadership role
  • Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
  • Experience in solution design / integration with direct client interaction, in SaaS-based environment
  • Experience in collaborating closely with remote teams
  • Strong analytical and problem-solving mindset
  • Previous experience in eCommerce and Logistics/Operations environment is a strong advantage
  • Bachelor’s degree in business, computer science, engineering, or related field

Salary range: $200,000/yr – $230,000/yr + bonus + RSU

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. 

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.