Global e is a leading provider of comprehensive cross-border e-commerce solutions proud of our multi-cultural team! We went public in May of 2021 and are preparing for significant growth. 

Today, we are looking for a Carrier Analyst

Responsibilities

• Act as carrier expert in-house, provide commercial support, and support strong internal management relationships related to this operation
• Act as main and primary contact and escalation point for the carrier operation in the country
• Ensure adherence by the carriers to SLA's and delivery OTIF every time to customer’s homes
• Continually monitor carrier performance, cost and SLA's searching for opportunities to deliver improved service
• Continually monitor the carrier market for improved services
• Handle carrier exception reporting on a daily basis.
• Handle Hub exceptions remotely and in person at the CDG facility.
• Deal with Zendesk tickets. Zendesk is our CS ticketing system so experience in that or a similar would be preferable.
• Be able to fix addresses so we can create awb’s for shipping.
• Act as primary point for the carriers and hub operations in the country.
• Continually monitor carrier performance/ SLA's – drive performance & improvement.
• Must be able to cover the teams holidays.
• Location: Germany– working from home and our hub in Frankfurt. 

Requirements

• Fluent in German & English
• Have good excel abilities as candidate will be working on spreadsheets from some carriers.
• Be able to deal with carrier exceptions.
• Have an understanding of how a cross dock facility/ warehouse operation works.
• Ideal candidate may have worked for a courier previously, or within Ecom dealing with high volumes of orders.
• Used to dealing with orders inbound and outbound.
• DG certified would be an advantage in Ltd & Ex Quantities and Lithium Ion Batteries.
• Have a knowledge of why HS Codes, COO, accurate data is important in International shipping.
• Have common sense!