R&D: E-Commerce Platform Integrator - Atlanta

Atlanta, United States

We are looking for a talented Integration Engineer to join our growing Platforms group in Atlanta, GA. This role offers a unique balance of both technical and customer facing responsibilities as you will be the guide to a variety of brands including top tier ecommerce players during their integration with Global-e. 

Responsibilities:

  • Act as a technical focal point for integrating clients as the product specialist on ecommerce platform capabilities and requirements definition
  • Take ownership during the implementation cycle and meet deadlines for both external clients and internal teams
  • Provide on-going education and technical assistance to current partners and integrating clients
  • Lead customers through troubleshooting until problem resolution
  • Work closely with development team to implement new features and customer specific requirements
  • Provide ongoing support for Customer Success and TechSupport teams with live brands

Requirements

  • 2-4 years of experience in IT Operations, Service or Technical pre/post sales team, with direct client interaction, in web-based environment, as technical support / development / implementation engineer
  • Knowledge of REST API’s and experience troubleshooting with JSON/XML payloads
  • Good understanding and knowledge on web technologies
  • Basic knowledge of SQL and experience working with relational databases
  • Ability to plan, organizing and utilize skills which ensure successful and timely completion projects
  • Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
  • Experience with debugging tools and analyzing logs
  • Ability to multitask and handle various priorities
  • Previous experience in eCommerce environment is a strong advantage, ideally on Shopify

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life

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