
R&D: E-Commerce Platform Integrator - Atlanta
Atlanta, United States
We are looking for a talented Integration Engineer to join our growing Platforms group in Atlanta, GA. This role offers a unique balance of both technical and customer facing responsibilities as you will be the guide to a variety of brands including top tier ecommerce players during their integration with Global-e.
Responsibilities:
- Act as a technical focal point for integrating clients as the product specialist on ecommerce platform capabilities and requirements definition
- Take ownership during the implementation cycle and meet deadlines for both external clients and internal teams
- Provide on-going education and technical assistance to current partners and integrating clients
- Lead customers through troubleshooting until problem resolution
- Work closely with development team to implement new features and customer specific requirements
- Provide ongoing support for Customer Success and TechSupport teams with live brands
Requirements
- 2-4 years of experience in IT Operations, Service or Technical pre/post sales team, with direct client interaction, in web-based environment, as technical support / development / implementation engineer
- Knowledge of REST API’s and experience troubleshooting with JSON/XML payloads
- Good understanding and knowledge on web technologies
- Basic knowledge of SQL and experience working with relational databases
- Ability to plan, organizing and utilize skills which ensure successful and timely completion projects
- Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
- Experience with debugging tools and analyzing logs
- Ability to multitask and handle various priorities
- Previous experience in eCommerce environment is a strong advantage, ideally on Shopify
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life
