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Technical Operations: Tier 1 Support Engineer - IL

Petah Tikva, Israel

We're looking for a super talented Technical Support Engineer Tier 1 to join our growing operation group in Petah Tikva. This position provides a great opportunity to work collaboratively with other Global-e engineers, analysts, and cross-functional groups.

The day-to-day tasks include ensuring that all our merchant technical issue is being cared, working closely with our Tier 2 team 

 Responsibilities include addressing and debugging complex technical issues, investigating logs, working with databases, follow up on tickets, escalate issues to Tier2.

Requirements

  • 1-3 years of experience in technical support.
  • Excellent written communication skills in English
  • Knowledge of SQL and experience working with relational databases.
  • Previous experience in an eCommerce environment is a strong advantage.
  • Exceptional troubleshooting skills.
  • Willingness and ability to deep dive into the problem and find the root cause.
  • Ability to multitask and handle various priorities.
  • Display a positive and proactive attitude in all interactions with internal and external customers.

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