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Professional Services: Solution Engineer- Korea

Seoul, Korea, Republic of

We're looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.

The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedbacks, inputs, and requests back to the Product and R&D teams.

  • This role will be remotely.


  • Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential roadblocks
  • Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
  • Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness.
  • Travel to sales meetings and technological workshops at customer sites as required.
  • Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
  • Provide ongoing education and technical assistance to current partners and integrate clients
  • Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects - act as the Product’s and R&D’s teams mediator
  • Support the Sales and Customer Success teams in introducing Global-e’s cross-border solution to our prospect clients.


  • Written and verbal fluency in English and Korean
  • Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences.
  • BA/BS/master's degree in computer science or another technical field
  • 4+ years' experience in solution design / integration with direct client interaction, in SaaS-based environment - technical sales or solutions engineer role preferred.
  • Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)
  • Established problem-solving skills and troubleshooting abilities.
  • Willingness to learn and work with varying technological environments (including emerging g technologies), methodologies, and solutions in the Cloud/IT Technology space; as well as
  • Ability to multitask and work well under deadlines in a changing environment.
  • Previous experience in eCommerce and Logistics/Operations environment is a strong advantage.
  • Excellent communication skills in Korean and English. 

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