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Project: Solutions Engineer

New York, United States

Global-e is looking for Solutions Engineers to join our growing team in New York!

We're looking for a skilled and enthusiastic Solutions Engineer, to join Global-e and take a solid part in supporting our Sales, Project, Product/R&D teams in conducting technical conversations with online retailers and brands wishing to expand their cross-border business with Global-e.

The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking clients’ feedbacks, inputs and requests back to the Product and R&D teams.

Responsibilities:

  • Work hand-in-hand with the Sales team to introduce Global-e’s cross-border solution to our prospect customers.
  • Help prospect customers understand the power and flexibility of Global-e’s platform, explaining technical features and problem-solving any potential roadblocks.
  • Become a Product expert who is 100% up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects.
  • Act as the Product’s and R&D’s teams’ mediator by thoroughly documenting feedbacks, inputs and requests that are raised during client meetings.
  • Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments.
  • Travel to sales meetings and technological workshops at customer sites, attend professional conferences etc. as required.
  • Have the technological savviness required to demonstrate and prototype integrations in merchant environments.
  • Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness.

Requirements

  • Exceptional interpersonal skills with the ability to deliver a technical pitch.
  • BA/BS/Master degree in Computer Science or another technical field.
  • At least 3 years’ experience in architecting and hands-on developing software or infrastructure for scalable, distributed web systems.
  • Deep understanding of systems integration concepts and RESTful services.
  • Ability to quickly learn, understand, and work with multiple technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space.
  • Multi-task and work well under deadlines in a changing environment.
  • Independently manage and prioritize task assignments.
  • Ability to be flexible and work extended hours as required.
  • Experience in close working interactions with distant teams.
  • Experience serving in the capacity of a technical sales or solutions engineer in a customer facing role – big advantage.
  • Open-minded with a life-time willingness to learn.

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