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Customer Service: Customer Service Agent

Melbourne, Australia

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe, and Asia Pacific, Global-e makes selling internationally as simple as selling domestically. Through our comprehensive end-to-end solutions that combine best-in-class localization capabilities, big-data business intelligence models, and streamlined international logistics, we enable retailers and brands to increase international sales and achieve significant global online growth. Our people play a key role in our success, and we are always looking for driven, talented, and ambitious individuals to join our growing international team.

Responsibilities:

  • Deliver swift and efficient front-line service to merchants and end customers.
  • Ensure that all KPI’s and daily tasks are completed to a high standard 
  • Maintain set SLA’s and ensure any issues are escalated to the Team Leader
  • Continually implement best practice service processes and procedures
  • Identify and report urgent / escalated issues to the Team Leader
  • Identify recurring issues and escalate them to Team Leader
  • Work closely with Team Leader to identify and develop improvements to procedures
  • Assist with evaluating & improving the service provided by our team
  • Identify & assist with the investigation of root causes of reoccurring issues and assist with delivering solutions
  • Evaluate and strive to improve our service team and support systems

Requirements

  • Excellent written communication skills in English
  • An open mind, 'can do’ attitude and the ability to handle large volume workload with speed, accuracy and efficiency
  • Additional languages would be an advantage
  • Flexibility
  • Problem Solving/Analysis
  • Teamwork Orientation

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