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IT: Help Desk Engineer - UK

London, United Kingdom

Global-e is the world’s leading platform in enabling and accelerating global, direct-to-consumer cross-border eCommerce. Through our comprehensive end-to-end solutions, we enable retailers and brands to achieve significant global online growth. Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more.. 

As Global-e continues to expand, we are looking for a Help Desk Engineer to join our IT department. As a member of our Internal IT Team, you will be responsible for all aspects of the company’s corporate network and computers. Supporting in excess of 400 users (local and international) and some external customers.

The ideal candidate must be enthusiastic, self-motivated, hands-on, results-oriented, and a team player.

Responsibilities:

  • Provide help desk support for all Global-e's offices worldwide, including; London, Europe, APAC, and Israel.
  • Support and troubleshoot hardware and software issues.
  • Assist with onboarding new employees.
  • Support the company with different systems and applications
  • Manage and maintain IT inventory.
  • Support the company’s conference room equipment and vendors.
  • You may be required to provide urgent support some evenings and weekends.

 

Requirements

  • At least 2 years of work experience as a Help Desk Engineer.
  • Knowledge and experience working with Microsoft OS, Linux OS, Office 365, Azure AD, AD, Jira, and Teams. - Must
  • Work with Office 365 security tools such as Microsoft Intune and MDM\MAM.
  • Deep networking knowledge and previous work with configuring switches, Fortigate (SSLVPN, IPsec configurations), DHCP, and DNS – Must
  • Experience in support and troubleshooting with the ability to diagnose and resolve basic computer technical issues.
  • Customer-oriented and cool-tempered

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