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Operations: Operations Supervisor E-commerce (NL)

Amsterdam, Netherlands

Global e is a leading provider of comprehensive cross-border e-commerce solutions proud of our multi-cultural team! We went public in May of 2021 and are preparing for significant growth. 

Today, we are looking for a Carrier Analyst

Responsibilities

  • Handle carrier exception reporting on a daily basis.
  • Handle Hub exceptions remotely and in person at the Schiphol facility.
  • Deal with Zendesk tickets. Zendesk is our CS ticketing system so experience in that or a similar would be preferable.
  • Be able to fix addresses so we can create awb’s for shipping.
  • Act as primary point for the carriers and hub operations in the country.
  • Location: Amsterdam – working from home with frequent journeys to the Global-e Hub.
  • Must be able to cover the teams holidays.

Requirements

  • Fluent in Dutch and English
  • Have good excel abilities as candidate will be working on spreadsheets from some carriers.
  • Have an understanding of how a cross dock facility/ warehouse operation works.
  • Ideal candidate may have worked for a courier previously, or within warehouse dealing with high volumes of ecommerce orders and/or has CS experience dealing with a tangible product.
  • Used to dealing with carriers for inbound and outbound.
  • DG certified would be an advantage in Ltd & Ex Quantities.
  • Have a knowledge of Incoterms , HS Codes, COO, accurate data is important in International shipping.
  • Will report directly to the Director of Operations NL, FR,CH.

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