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Technical Operations: Technical Support - Tier 1 - Australia

Melbourne, Australia

We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.

This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally. The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.

Responsibilities:

  • The day-to-day tasks include ensuring that all our merchant’s technical issues are being cared for.
  • Working closely with our Tier 2 team and other departments in the company.
  • Addressing and debugging complex technical issues.
  • Handling escalations and complex issues.
  • Investigating logs and working with SQL.

Requirements

  • 1-2 years of experience as a technical support engineer.
  • Excellent understanding of technical support methodologies and tools.
  • Exceptional troubleshooting skills.
  • Willingness and ability to deep dive into the problem and find the root cause.
  • Ability to multitask and handle various priorities.
  • Exceptional interpersonal skills
  • Experience with debugging tools and analyzing logs
  • Experience with Atlassian, Zendesk, SharePoint – advantage.
  • Knowledge of SQL and experience working with relational databases – advantage.
  • Previous experience working in a global organization – advantage.
  • Excellent English – written and verbal communication skills – must

Equal Opportunity Employer

At Global-e, our people play a key role in our success.

If you need reasonable adjustments at any point in the application or interview process, please let us know. We’re passionate about creating a workplace that promotes and values Diversity, Equity and Inclusion. We pride ourselves on being diverse in age, gender identity or expression, race, sexual orientation, religion, neurodiversity, disability status, ethnicity and any other aspect which makes us unique.

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