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Sales: Customer Success Manager- HK

Hong Kong, Hong Kong

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across Europe, the United States, and APAC, Global-e makes selling internationally as simple as selling domestically. At Global-e, our people play a key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

As we continue to expand, Global-e is looking for a highly motivated, revenue and data-driven Account Manager who will partner with Global-e’s Luxury Brands.

The AM will be responsible for; developing long-term relationships with a portfolio of assigned brands, connecting with key business executives, and driving revenue by growing our existing business in Hong Kong.


  • Provide luxury brands, with strategic insights based on their performances and market trends.
  • Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to the clients’ needs.
  • Prepare periodic performance reports and QBRs covering and analyzing clients’ KPIs.
  • Generate revenue through up-selling and cross-selling existing accounts.
  • Support clients’ strategic, marketing, and operational decisions based on internal knowledge, data analysis, and best practices.
  • Operate as the lead point of contact for all clients, liaising with the relevant teams at Global e to ensure an efficient, professional, and mutually beneficial process.
  • Develop a trusted advisor and high-touch relationship with key accounts.


  • At least 3+ year's experience in an Account Management role, working directly with/at agencies (advertising/digital/media) or consultant background.
  • Luxury industry experience is a must, Ecommerce experience is an advantage.
  • Must have strong analytical skills with the ability to present data and trends to internal and external clients.
  • Proven ability to manage multiple projects at a time.
  • Experience in generating revenue by expanding on an existing book-of-business.
  • The ability to work with multiple stakeholders and deliver client-focused solutions based on customer needs.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to influence credibly and effectively at all levels of the organization, including executive and C-levels.
  • Excellent listening, negotiation, and presentation skills.
  • BA/BS degree or equivalent.
  • With our merchants being located globally, flexibility and travel is required

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