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Product: Technical Writer - IL

Petah-Tikva, Israel

Global-e is looking for an exceptional and passionate technical writer to join our growing product team to help us bring our product documentation to the next level.

As a technical writer at Global-e, you will be responsible for documenting the Global-e software products capabilities, to enable smooth product integration and support our continuous growth.

Responsibilities

  • Work closely with product managers, developers, QA, and solution architects to create and maintain web-based customer-facing documentation.
  • Become an expert in the different Global-e domains, products, and solutions.
  • Analyze and understand the material from our customer’s perspective and produce relevant high quality, clear, concise, and accurate software documentation content.
  • Apply the style guide, templates, procedures, standards, and best practices, and contribute to their improvement. 

Requirements

  • 3+ years of proven experience documenting software products, Rest API, SDK, and UI, in at least one global B2B company.
  • Outstanding analytical and written communication skills.
  • Ability to learn quickly and independently, grasp complex technical concepts and translate them to plain English.
  • Ability to handle multiple priorities quickly and accurately, while paying attention to detail. 
  • Experience using Confluence, Paligo, Readme, Document360, SharePoint, Office, Adobe Acrobat, Jira, XML, CMS, markdown, DITA, JavaScript, and graphics tools.
  • Exceptional interpersonal skills with a pleasant can-do attitude.
  • High sense of ownership, accountability, and organization.
  • Familiarity with eCommerce concepts - advantage.
  • Native English speaker.

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