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Technical Operations: Technical Support Engineer - Tier 1

Atlanta, United States

We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.

This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally.

The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.

 

Responsibilities:

  • The day-to-day tasks include ensuring that all our merchant’s technical issues are being cared for.
  • Working closely with our Tier 2 team and other departments in the company.
  • Addressing and debugging complex technical issues.
  • Handling escalations and complex issues.
  • Investigating logs and working with SQL.

Requirements

  • 1-2 years of experience as a technical support engineer.
  • Excellent understanding of technical support methodologies and tools.
  • Exceptional troubleshooting skills.
  • Willingness and ability to deep dive into the problem and find the root cause.
  • Ability to multitask and handle various priorities.
  • Exceptional interpersonal skills
  • Experience with debugging tools and analyzing logs
  • Experience with Atlassian, Zendesk, SharePoint – advantage.
  • Knowledge of SQL and experience working with relational databases – advantage.
  • Previous experience working in a global organization – advantage.
  • Excellent English – written and verbal communication skills – MUST!

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

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