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Sales: Junior Customer Success Manager

London, United Kingdom

We are looking for an entry-level position to the customer success team. The Junior Customer Success Manager will assist Global-e’s Key accounts to further expand their international sales and improve their conversion based on Global-e’s platform and proprietary data. The Customer success executive will also assist with providing clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery according to the clients’ needs. Global-e is a fast-growing eCommerce start-up, the success is intended to quickly move into a Junior Account Manager role, provided key KPIs are met.

  • Preparing and presenting periodic performance analysis and reports covering client’s KPI’s, profit drivers, industry overviews, competitor analyses, performance benchmarking, cost optimizations etc.
  • Handling and resolving client issues by partnering with internal Global-e professional teams, setting the right expectations with clients, and exceeding them.
  • Attending client meetings as and when needed, including travel within the UK and Europe 

Requirements

  • 1-2 years of experience
  • BA/BSC Degree’
  • Strong analytical skill
  • Excellent verbal and written communications skills
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Excellent listening, negotiation, and presentation skills
  • Ability to work in a dynamic environment and manage multiple projects at a time
  • Excel proficiency
  • Ecommerce Knowledge – an advantage 

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