We're looking for a super talented Tier-3 Integration Engineer to join our growing production support group and will be responsible for integration projects with our top-tier brands and supporting their post-production launch. This will require working collaboratively with other Global-e teams and cross-functional groups, to ensure the projects are on track within the technical solution provided or adjustments if required. The role also includes supporting the merchants in their post-production releases as a technical focal point of projects, working with new clients, and leading the integration process.

 The job will include involvement in all the Fulfilment scopes relations, having a strong understanding of the technical concept of the systems, attention to detail, having strong multitasked skills, and handling various priorities.

Responsibilities:

• Act as a technical focal point for integrating clients.
• Taking ownership and leading projects, meeting deadlines for both external clients and internal teams.
• Provide ongoing education and technical assistance to current partners and integrate clients.
• Leading customers through troubleshooting to problem resolution.
• Define and support test cases for user acceptance testing.
• Provide leadership and technical guidance for the TechOps teams.

Requirements

• 3-4 years of experience in IT Operations, Service or Technical pre/post-sales team, with direct client interaction, in web-based environment, as technical support/development/information engineer.
• Knowledge of SQL and experience working with relational databases.
• Ability to plan, organizing and utilize skills which ensure successful and timely completion projects.
• Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Experience with debugging tools and analysing logs.
• Ability to multitask and handle various priorities.
• Previous experience in eCommerce environment is a strong advantage.