We are seeking a customer service agent who will deliver swift and efficient front line service to both merchants and end customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, and maintaining set SLAs and ensuring that any issues are forwarded to the Team Leader.
You will work closely with the Team Leader on identifying and reporting urgent issues, developing improvements to procedures and generally improving the services provided by the team.
- Excellent written communication skills in English
- An open mind, 'can do’ attitude and the ability to handle a large volume workload with speed, accuracy and efficiency
- Problem Solving/Analysis
- Work closely with Team Leader to identify and develop improvements to procedures
- Availability to work Monday through Friday from 9:00-18:00
- Additional languages a must - French and Spanish an advantage