We are seeking for a Customer Service Director who will be part of the leading team and will be focus on establish and implement KPI’s and SLA to the Global Customer Service Department, both merchants and end customers.
In this position you will work alongside the Head of CS to ensure the department delivers the required performance for B2C and B2B clients globally.
This is an excellent opportunity for anyone who is looking for a long-term position, with outstanding growth potential in a continuously growing company.
- Ensure service and targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.
- Review management information and make suggestions, recommendations as to improvements across the department.
- At least 2 years proven experience of managing a customer service centre and first line managers
- Data analysis capabilities
- Analytical and process-oriented mindset
- The ideal candidate has a deep understanding of people and a passion for service.
- Ability to develop and improve performance
- Excellent communication and team/staff development skills
- Native level English both written and verbal – MUST