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Technical Operations: Technical Support Engineer - Atlanta

Atlanta, United States

 We're looking for a Technical Support Engineer to join our global team of professionals who are there 24/7 ready to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.

This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally.

The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.

The Support requirements will include problem assessment, cloud infrastructure, and software troubleshooting, system configuration, and leading customers through troubleshooting to problem resolution.

Requirements

Requirements

•            1-2 years of experience as technical support engineer

•            Excellent understanding of technical support methodologies and tools

•            Exceptional troubleshooting skills

•            Willingness and ability to deep dive into the problem and find the root cause

•            Ability to multitask and handle various priorities

•            Exceptional interpersonal skills

•            Experience with debugging tools and analysing logs

•            Previous experience in an eCommerce environment - strong advantage.

•            Knowledge of SQL and experience working with relational databases - advantage

•            Technical support management - advantage

•            Previous experience working in a global organization – advantage.

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