Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
We are looking for a Senior Product Manager to join our product team and help shape the next generation of our e-commerce and post-purchase platform.
In this role, you will own complex product areas used by thousands of merchants and millions of shoppers. You will work closely with enterprise customers, engineering, design, operations, professional services and commercial teams, taking products from customer problem and discovery through definition, delivery, rollout, adoption and continuous improvement.
This is a highly hands-on role for a Product Manager who enjoys solving complex problems, diving into details, working closely with customers and engineering, and taking full ownership of outcomes.
Description:
- Own product initiatives end-to-end, from discovery and problem definition through requirements, development, UAT, rollout, adoption and measurement.
- Work directly with enterprise merchants and internal customer-facing teams to understand complex business needs and translate them into scalable, reusable product capabilities.
- Build products and experiences across the e-commerce and post-purchase lifecycle, including areas such as returns, exchanges, refunds, shipping, order management and merchant operations.
- Work on complex integrations with e-commerce platforms, logistics providers, APIs and other parts of the Global-e ecosystem.
- Balance merchant requirements, shopper experience, operational complexity, technical constraints and business impact when making product decisions.
- Turn high-touch customer requirements into scalable product solutions rather than one-off implementations.
- Define clear product requirements and detailed specifications while partnering closely with engineering and design throughout execution.
- Use product data, customer feedback and business metrics to identify opportunities, prioritize initiatives and measure impact.
- Define and monitor relevant KPIs, including adoption, completion rates, operational efficiency, merchant satisfaction and business impact.
- Own product quality beyond development completion, including UAT, rollout strategy, monitoring, feedback and iteration.
- Work effectively in an environment that includes roadmap initiatives alongside customer escalations, operational needs and evolving business priorities.
- Use AI tools throughout the product development lifecycle, including discovery, research, analysis, specifications, prioritization, prototyping and delivery.