Intergration Engineer

Team:
Professional Services


We are looking for an experienced Integration Engineer to join our growing R&D Delivery group. This role offers a unique balance of both technical and customer facing responsibilities, as you will be the guide to a variety of brands, including top tier ecommerce players during their integration with Global-e.


Responsibilities:

  • Act as a technical focal point for integrating clients, and as a product specialist on ecommerce platform capabilities and requirements definition.
  • Take ownership during the implementation cycle and meet deadlines for both external clients and internal teams.
  • Provide an on-going education and technical assistance to current partners and integrating clients.
  • Lead customers through troubleshooting until problem resolution.
  • Work closely with development team to implement new features and customer specific requirements.
  • Provide ongoing support for Customer Success and Tech Support teams with live brands.
Requirements:


  • 2-4 years of experience in IT Operations or Technical Pre/Post Sales team, with direct client interaction in a web-based environment, as a Technical Support/Development/Implementation Engineer.
  • Good understanding of HTML / CSS.
  • Experience working with relational and non-relational databases - preferred.
  • Experienced in working with APIs and troubleshooting JSON payloads.
  • Experience with debugging tools and analysing logs.
  • Good understanding of HTTP and web-based technologies.
  • Knowledge in SQL.
  • Knowledge in JavaScript - preferred.
  • Knowledge in PHP/.NET - preferred.
  • Strong English communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
  • Previous experience in eCommerce environment - desirable.


Not an employee at Global-e