Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the US, the UK, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.
As a Product Director focused on eCommerce Checkout, you will play a crucial role in maximizing checkout conversion for Global-e merchants. You will be responsible for managing and enhancing our cross-border B2B2C SaaS platform – leading a team of product managers as well as performing hands-on product tasks yourself. Success in this role requires excellent leadership skills, a business-oriented mindset, a highly technical and data-driven approach, and the ability to work effectively with senior management and large B2C brands.
Key Responsibilities
- Define your product domain roadmap and prioritize features and enhancements based on customer needs, market trends, and business goals, with a specific focus on maximizing checkout conversion rates for Global-e merchants.
- Work closely with development teams, designers, senior management, and stakeholders to translate product requirements into detailed specifications. Guide the end-to-end product development process, ensuring timely delivery of high-quality features and functionality.
- Conduct user research, usability testing, and analyze data to identify areas of improvement. Collaborate with UX/UI designers to create intuitive and engaging checkout interfaces.
- Utilize data analytics tools (including Mixpanel) and metrics to monitor platform performance. Analyze key performance indicators (KPIs), conversion rates, funnels, and customer behaviour to identify opportunities for optimization and growth.
- Collaborate with various internal stakeholders, including solutions, projects, sales, account management, customer support, operations, and growth teams.
- Work closely with large B2C brands, managing priorities and ensuring quality, measurable delivery that meets their expectations and business goals.
- Leverage AI tools to accelerate delivery and improve team productivity and output quality.
- Stay updated with the latest industry trends in eCommerce checkout, payments, and conversion optimization.