Customer Service Ops Expert

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. 

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC. 

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work. 

Responsibilities:

• Provide strategic leadership to Global-e’s customer service logistic operations across the US, EMEA, and APAC.
• Align with global teams around shared goals, procedures, and workflows, fostering operational consistency and excellence.
• Track, analyze, and optimize CS Ops performance using KPIs and productivity metrics.
• Lead high-level discussions with senior stakeholders in Global -e to define needs and deliver effective solutions.
• Oversee the logistic operations in all CS teams and be an escalation focal point.
• Evaluate industry trends and internal data to inform decision-making and identify areas for continuous improvement.
• Collaborate cross-functionally to streamline internal processes and enhance the customer experience.
• Define and execute new workflows and automations to improve service levels and operational efficiency.