Merchant Operations Specialist

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family. 

About the role:

As a Merchant Operations Specialist you will play a critical role in reviewing and analyzing technical and functional operations within our organization. You will be responsible for identifying gaps and developing solutions to enhance operational efficiency and improve our product offerings. This role requires a highly motivated individual with a proven track record in strategy, business operations, or consulting roles, who possesses excellent analytical, organizational, and interpersonal skills.

Key Responsibilities:

• Review and analyze technical and functional operations within the organization.
• Identify areas for improvement and develop solutions to enhance operational efficiency.
• Work closely with cross-functional teams to implement operational improvements.
• Balance multiple projects and priorities effectively.
• Utilize SQL, BI tools, and analytics to drive data-driven insights and decision-making.
• Maintain a strong focus on detail and accuracy while operating in dynamic customer environments.
• Communicate effectively with diverse cross-functional teams across various organizational levels.
• Identify areas for process optimization and increased efficiency across the business.
• Owning processes and process improvement initiatives from ideation to implementation.