Technical Solutions Engineer (French speaker)

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless, localised shopping experience.

We’re looking for a Technical Solutions Engineer to lead discussions with clients, design integration scopes, and ensure smooth implementation of our platform. This role combines post-sales technical consulting, hands-on integration work, and cross-functional collaboration with Product, R&D, Sales, and Customer Success teams. 

Responsibilities 

• Lead technical discovery and integration discussions with new and existing clients. 
• Explain solution capabilities and recommend best practice integration approaches. 
• Demonstrate demos and training sessions. 
• Own the integration lifecycle: technical scoping, data flow definition, API setup, configuration, troubleshooting, and delivery. 
• Work with Development teams to address client-specific requirements and resolve issues. 
• Provide ongoing technical guidance to internal and externals stakeholders. 
• Act as a product expert and share client feedback with Product/R&D.