Open Positions

Solutions Engineer- Team Lead

Solutions
United States, New York, NY

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.

We’re looking for an experienced Solutions Engineer Team Lead to play a key role in supporting our, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.

The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedbacks, inputs and requests back to the Product and R&D teams.

Responsibilities:

Operational day-to-day management of Global-e’s East Coast Solution Engineer team and activities
Lead ongoing Client Success team requests management and support alongside project delivery support
Lead to define and implement best practices and guidelines for the team to work with clients and integrate the Global-e solution
Act as a product expert by ensuring that you are up to date with features and product roadmaps, and by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects
Act as the Product’s and R&D’s teams’ mediator by thoroughly documenting feedback, input and requests that are raised during client meetings
Work with the team to identify and qualify business opportunities, identify our key customers’ technical objections and develop a strategy to resolve technical impediments
Have the technological savviness required to demonstrate and prototype integrations in merchant environments
Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure and provide customers with “best
Practices” in order to optimize and ensure the effectiveness of the Global-e’s integrated platform
Provide ongoing education and technical assistance to current partners and integrated clients

Requirements

4+ years of experience in a similar technical and client facing role, past experience managing a SE team is a must
Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
BA/BS/Master degree in Computer Science or another technical field
4 years experience in solution design / integration with direct client interaction, in SaaS-based environment – technical sales or solutions engineer role preferred
Firm understanding of systems integration concepts, API implementation (RESTful services), technical architecture
Experience in collaborating closely with remote teams
Established problem-solving skills and troubleshooting abilities
Willingness to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
Ability to multitask and work well under deadlines in a changing environment
Previous experience in eCommerce and Logistics/Operations environment is a strong advantage

Salary range: $170,000/yr – $180,000/yr

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.