Customer Success Manager – Temporary Position

We are looking for a driven, ambitious, and results-oriented Customer Success Manager to join our fast-growing team at Global-e.

In this role, you will serve as a trusted advisor to our customers – using data, strategic insights, and market trends to optimize performance, drive growth, enhance the end-consumer shopping experience, and maximize revenue.

This is a temporary position with a Monday–Friday workweek.

Responsibilities

• Analyze and monitor the performance of international customers across multiple KPIs.
• Prepare periodic performance reports with clear insights and actionable recommendations.
• Identify growth opportunities based on data, trends, and business logic.
• Advise customers on best practices, optimizing both strategic and operational decision-making.
• Develop scalable methods for monitoring and improving client performance across multiple accounts.
• Collaborate closely with Support, Product, and Sales to represent customer needs and influence product enhancements.
• Manage renewals, expansions, and long-term customer value to ensure ongoing success and retention.