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The Lead Production Software Engineer role combines software engineering, production ownership, and AI-driven operational automation. The engineer will be responsible for production investigations, technical support ownership, monitoring analysis, and backend/frontend development, while continuously improving AI-assisted operational workflows.
The role reports directly to the VP R&D.
Responsibilities
● Take ownership of the technical production support domain, including triage, debugging, investigation, and resolution of complex production issues.
● Investigate monitoring alerts, infrastructure incidents, and Sentry errors.
● Build and train our AI support agent with a vision to automatically handle support tickets and operational investigations.
● Expand AI operational capabilities into DevOps and production investigation workflows.
● Perform root cause analysis and implement long-term reliability improvements.
● Lead weekly sync meetings with the support team to improve processes and operational efficiency.
● Gather requirements form the support team and develop support tools.
● Remarkable ownership, communication, and problem-solving skills.
● Hands-on experience with AI developer tools such as Cursor, Claude Code, MCPs, and AI-assisted workflows.
● 7+ years of experience in web product development.
● 5+ years of experience in backend technologies such as: Node.js, PHP,
● Experience in working with SQL databases
● Strong debugging, monitoring, and production investigation skills.
● Strong understanding of software architecture, databases, and production environments.
Advantage:
● Experience working with AWS infrastructure
● Experience in frontend technologies; React experience – preferred.