Lead Production Software Engineer

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. 

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC. 

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work. 

The Lead Production Software Engineer role combines software engineering, production ownership, and AI-driven operational automation. The engineer will be responsible for production investigations, technical support ownership, monitoring analysis, and backend/frontend development, while continuously improving AI-assisted operational workflows.

The role reports directly to the VP R&D.

Responsibilities

●    Take ownership of the technical production support domain, including triage, debugging, investigation, and resolution of complex production issues.

●    Investigate monitoring alerts, infrastructure incidents, and Sentry errors.

●    Build and train our AI support agent with a vision to automatically handle support tickets and operational investigations.

●    Expand AI operational capabilities into DevOps and production investigation workflows.

●    Perform root cause analysis and implement long-term reliability improvements.

●    Lead weekly sync meetings with the support team to improve processes and operational efficiency.

●    Gather requirements form the support team and develop support tools.