Open Positions

Technical Support Representative – Student Position

Technical Operations
Israel, Petah Tikva

We are looking for a Technical Support Representative to join our growing Global-e Support team.

This is an hourly student position, requiring availability for a minimum of 3 shifts per week, including evenings, at our R&D Center in Petach Tikva.

The role provides an excellent opportunity to gain hands-on experience in a global SaaS environment, working closely with merchants, internal product teams, and support operations.

Responsibilities:

Participate in and eventually lead training sessions for Global-e merchants, focusing on specific product features, workflows, and best practices.
Support onboarding and enablement activities for merchants, ensuring clear communication and a positive customer experience.
Provide first-line technical support for Global-e merchants, assisting with product usage, configuration questions, and basic technical troubleshooting.
Investigate and analyze technical issues using logs, internal tools, and dashboards, and escalate complex cases when needed.
Document findings, solutions, and training materials to contribute to shared team knowledge.
Collaborate closely with Merchant Support, Technical Support, Product, and Operations teams.

Requirements

Fluency in English, both written and verbal (mandatory).
Student status with at least two years of academic studies remaining (mandatory).
Availability to work at least 3 shifts per week, including evenings (mandatory).
Basic experience with SQL, APIs, or technical troubleshooting.
Strong technical orientation and ability to understand technical concepts and systems.
Excellent communication and presentation skills, with the ability to explain technical topics clearly to non-technical audiences.
Strong sense of ownership, attention to detail, and ability to work independently as well as part of a team.
High motivation to learn, grow, and take on additional responsibilities over time.
Familiarity with support or monitoring tools (e.g., Jira, Grafana, Datadog, Postman).
Prior experience in customer-facing roles, training, or technical support.
Additional languages are a strong advantage (e.g., French)