Open Positions

Director of Merchant Support

Customer Service
United States, New York, NY

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.

We’re looking to hire a passionate strategic thinker with experience in eCommerce to work alongside the Head of CS to ensure the department delivers excellent service for Global-e’s rapidly growing number of online retail partners around the world.

We must be scalable and yet find resourceful ways to work with our technological capabilities to continuously improve the service for our retail partners and ensure it’s seamless delivery.

This role offers an exciting opportunity for a dynamic leader to shape the future of expansion of the ecommerce merchant support department.

If you’re ready to inspire, innovate, and make a global impact, we’d love to hear from you!

Responsibilities:

Provide visionary leadership to the Merchant Support Teams based around the world (US, EMEA, APAC)
Unite and align all remote team strategies / goals / procedures / workflows
Evaluate industry trends, performance metrics, and internal capabilities to inform and direct high-level decision-making.
Lead high-level dynamic discussions on Merchant Support requirements / solutions with senior eCommerce counterparts from our retail partners
Collaborate with internal teams to ensure we continue to develop robust internal procedures.
Establish effective strategies to improve service / productivity
Set short and long-term objectives, define customer metrics, and monitor overall performance

Requirements

Strong understanding of general business processes related to ecommerce and merchandising
Excellent communication and inter-personal skills
Familiarity with trends in eCommerce and customer services
3-5 Years experience managing a similar eCommerce Customer Services / Operations department
1-2 years experience in Director role

Salary range: $140,000/yr – $160,000/yr

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.