SRE Engineer – Foundation Team

Global-e is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data business intelligence models, streamlined international logistics and vast cross-border experience — enabling online retailers to sell to and from anywhere in the world.

Our people play the key role in our success, and we are always looking for driven, talented and ambitious individuals to join our growing international team.

ABOUT THE ROLE

As a DevOps/SRE Engineer on our Foundation team, you will help build, operate, and continuously improve the platform infrastructure that underpins all of Global-e’s microservices. You’ll work at the intersection of infrastructure engineering and reliability — automating deployments, hardening systems, and ensuring our platform scales reliably to handle millions of transactions worldwide.

This is a mid-level role for someone who is hands-on with cloud infrastructure and eager to grow their skills across a modern, high-traffic production environment. You’ll collaborate closely with software engineers, platform architects, and product teams to keep our systems fast, resilient, and operationally excellent.

This role reports to the Engineering Manager for the Foundation team and is based out of our Dublin, Ireland office.

You Will:

• Own Infrastructure as Code: Write, maintain, and improve Terraform modules to provision and manage cloud resources on AWS (EKS, RDS, Kinesis, and more).
• Support and Improve CI/CD Pipelines: Build and maintain reliable deployment pipelines that enable engineering teams to ship with speed and confidence.
• Ensure Platform Reliability: Define and track SLOs/SLAs, respond to incidents, conduct post-mortems, and drive systemic improvements to reduce toil and prevent recurrence.
• Monitor and Observe: Implement and maintain observability tooling — metrics, logging, alerting, and dashboards — to provide clear visibility into system health.
• Scale Kubernetes Workloads: Help manage and evolve our EKS clusters, ensuring workloads are performant, cost-efficient, and fault-tolerant.
• Embrace AI-Augmented Operations: Leverage and help expand our growing use of AI tooling — from AIOps and anomaly detection to AI-assisted incident response and infrastructure optimisation — as we invest heavily in bringing AI into our day-to-day engineering workflows.
• Collaborate Across Teams: Partner with software engineers to bridge the gap between development and operations — advising on best practices, reviewing infrastructure changes, and supporting teams during rollouts.
• Improve Security Posture: Contribute to hardening cloud environments, managing secrets, and enforcing least-privilege access controls.
• Automate Everything: Identify manual processes and replace them with robust, repeatable automation.

You Are:

• Pragmatic and Reliable: You take ownership of the systems you build and prioritize stability without sacrificing velocity.
• Curious and Hands-On: You enjoy digging into production issues, understanding root causes, and learning how complex distributed systems behave under pressure.
• A Clear Communicator: You can articulate technical tradeoffs and incident timelines to both engineering peers and non-technical stakeholders.
• Collaborative: You thrive working alongside software engineers and understand that great infrastructure enables great products.
• Growth-Oriented: You’re actively developing your skills and excited to take on increasing ownership over time.