When you visit this website hosted by Global-e Online Ltd. and its affiliated group companies worldwide (“Global-e”, “we” or “us”), correspond with us or become (or are in the process of becoming) one of our merchants or partners, we process personal data about you as a data controller. It is important to us that the personal data of the visitors to our websites, our (prospective) merchants and our (future) partners (“you”) is treated with care and that you are well informed about the way we process your personal data. We have written this privacy statement to tell you which data we process, how, why and how long we do this and your rights.
This policy is not intended, and is not covering, personal data provided to us when you interact with us as a consumer of products sold through our services. Please refer to the website of the merchant from which your products were purchased.
Which types of personal data do we collect and why?
Data we collect when you use our website and about how you use our website
When you browse our website, we process your IP address, Google Analytics ID, internet browser and device type, location data and your use of our website, including which pages you visited, how you got to our website, the time and length of your visit and your language preferences. We use this data for our legitimate interests of making sure our website works properly, including debugging, to be able to deliver you content and for DDOS mitigation on our website, and improving our website and to perform statistical analyses for optimizing our website. We also use this information to provide you with personal offers tailored to your needs and tailoring what we show you to your preferences, with your prior consent.
When we collect information about how you use our website, for example which landing pages you visit and which items you look at and how long, to make a determination about what we could likely do for you. For example, if you read about our products and services on our website, we might classify you as a website visitor who is interested in our products and services and therefore as a potential merchant. Based on the audience we expect you belong to, we may act, for example by contacting you with offers about our products and services, if we have your consent for this.
In order to make the most accurate assessment about which audience you likely belong to, and as you can also read in our Cookies Policy, we also use tracking cookies. These cookies track information about how you use our website and which other websites you visit, for example to show you advertisements if our products and services we suspect you might be interested in. We only place these tracking/targeting cookies with your prior consent. For more information about these tracking cookies, please view our Cookies Policy.
Data we collect when you contact us or request us to contact you
Via our website, you can contact us or ask us to contact you regarding questions, queries, (support) requests, comments or complaints, fill out an application to become a merchant or a partner or sign up for a test account. When you do this, we collect the information that you fill out, including your name, company, contact details, the reason you are contacting us, verification that you are not a robot and other information you decide to provide us. You can also contact us by calling us or e-mailing us using for example the contact details listed on our website. If you do so, we will collect your name, company and any other information we need to be of further assistance to you and/or communicate with you.
We use this data above to answer your question, comment or complaint and respond to your queries and (support) requests and to assess your application to become a merchant or partner. As such, this data is used by us to establish or perform our (future) contract with you and for our legitimate interests in following up with you. We also use the data above for our legitimate interest of conducting business with you and managing our internal administration, for establishing and performing our contract with you, for our legitimate interest of conducting marketing research so we can improve our products and services and to be able to offer our (future) merchants tailored products and services.
Data we process for our marketing purposes
You can sign up for our marketing communications using your name and e-mail address via the sign-up form on our website. When you fill out this form, you indicate your consent to receive our communications. You can at any time unsubscribe from receiving these communications by following the instructions provided in any of the communications.
If you already are one of our merchants, we may contact you in relation to relevant products or services, for our legitimate interest of developing our business. We can do this via e-mail or, if your e-mail is registered on LinkedIn, we connect to you on LinkedIn and/or to send you messages on LinkedIn. If you are not yet one of our merchants, we will only contact you, for example via e-mail or LinkedIn, with offers or about our products or services if you have given us your permission to do so. When we contact you in this context via e-mail, you always have an opportunity to opt out at any moment by following the instructions in the e-mail or by contacting us using the contact details below under (“Contacting us”).
You can also download content, for example white papers and research reports, from our website using the forms designed for this purpose. We collect the data you fill out on the form, including your name, company, country and e-mail address. We process the data you fill out on this form for our legitimate interest of keeping track of who downloads our content.
Data we process when you sign up to become a merchant
If you sign up to become one of our merchants, we collect information we need to establish and perform a contract with you, including your contact information (including personnel), address and, order details, tax information and payment details. We use this information to set up our products and services for you, including to provide you with support, on-boarding, integration, installation, helping you with settings, reconciliation of accounts and other actions which need to be taken to establish or perform our contract with you. In addition, we use your information for our legitimate interest of managing our internal administration and for complying with our legal obligations, such as taxation obligations.
We also collect data about your use of our products and services and your customer area account, including your login details, and the questions, queries, comments and complaints you send us in relation to our business relationship. We process this data to be able to perform our contract with you and render the services by following up with you and providing you with support and for our legitimate interest of being able to optimize and improve our products and services, including our customer area.
We can also use your (company) e-mail address (or personal e-mail address of your staff member provided to us for such purpose) for keeping you up to date on our products and services and to make you offers tailored to your needs (meaning of similar products and services you have already purchased from us).
We may be under an obligation to act in compliance with national and international laws and regulations pertaining to money laundering and ‘know your client’ or financing terrorism. We may refuse to accept a merchant and report when suspicious transactions take place. Therefore, if you are applying to become one of our merchants, we will often need to collect information and documents to:
- verify your identity;
- identify the ultimate beneficial owners of your business;
- identify the purpose and intended nature of your future business relationship with us;
- check whether a natural person representing you is competent to do so (and verify the identity of this person); and
- check whether you act on behalf of yourself or on behalf of a third party.
To carry out the above checks, we may require and process a copy of your identification document, the address of your legal representative and shareholders, your bank account number, your contact information, information contained in correspondence between us, bank statements, your signature and an extract of your company registration document.
If necessary, we can also process any of your information above for our legitimate interest of protecting our legal rights, for example in connection with legal claims, and when we have a legal obligation to process your information. We may also transfer your data in the event of a company reorganization, merger, or sale.
How long do we keep your information?
We will always only keep your data for as long as we reasonably need it for the purposes listed above.
For example, data about your visits to our website will be retained until your browsing session ends, except where it concerns data collected for the analytical and marketing purposes specified above. In those cases, we will keep your information for 1 year after collection.
We store the information that we process as a result of you subscribing to our marketing communications or because you have consented to receive information about our products and services or about offers until you decide you would no longer like to receive these mailings.
Data about any questions, comments or (supports) requests you have made us if you are not a merchant, will be kept for 2 years.
The retention terms above can be longer if we are required to keep data longer on the basis of applicable law or to administer our business. If we need to keep any information longer for our legitimate interest of protecting our legal rights, we will keep the necessary information for this purpose until the relevant claim(s) has/have been settled.
Social media buttons
We may use plugins on our website from social media networks such as Facebook, LinkedIn and Twitter. You can recognize these plugins by their logos. We also use plugins for the embedded video players which can be found on our website. Our plugins will not collect personal data about you, unless you click on these logos or videos. If you click on them, these plugins are activated and automatically transmit data to the plugin provider.
We do not have any influence over which data these providers collect from you and we are also not aware of the extent of their data processing. If you would like more information about their data processing, this can be found in the respective privacy policies on the websites of these providers.
With whom do we share this information?
We need the help of third parties to be able to offer you our website and our products and services. Where necessary we will share your information with our service providers and professional advisers (e.g. IT providers, CRM providers, marketing support providers (such as agencies which manage our social media accounts), social media providers such as LinkedIn, analysts, customer service providers, business development providers and legal service providers). We have concluded agreements with our service providers to protect your personal data.
If our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
Otherwise we will not share your information with any third party, unless we have your permission (for example if we wish to share your details with another group company for their recruitment purposes), where this is necessary in connection with the purposes above or with legal claims or when we have a legal obligation to do so. If you become our merchant, our specific services agreement may cover additional cases where we may share information in connection with rendering our services (for example, carrier companies).
How do we protect your data?
We are committed securing your personal data and have taken steps in this regard. In order to prevent unauthorized people or parties from being able to access your data, we have put in place a range of technical and organizational measures to safeguard and secure the information we process from you.
Where do we transfer this information?
Some of the information you send us may be shared with other Global-e group companies outside of the European Economic Area (“EEA”), when this is necessary for the purposes mentioned above. These countries include the countries in which we have operations. It also includes the countries in which some of our service providers are located, such as the United States.
To protect your data when these are transferred to countries outside of the EEA, we have implemented appropriate safeguards. When we transfer data to our Global-e group companies, these transfers are protected by an intragroup agreement containing Standard Contractual Clauses (read more here). For United States services providers, we rely on their Privacy Shield certification to protect your data (read more here). For other service providers located outside of the EEA, we also rely on Standard Contractual Clauses. If you want to receive more information about these safeguards, you can contact us using the details below under (“Contacting us”).
You are entitled to object to us processing your personal data, including profiling. You may also ask us for an overview of your information or ask for a copy. You may also request us to correct or delete certain data, restrict processing of your data, or ask us to transfer some of this information to other organisations. In some cases, you may object to the processing of your data and, where we have asked for your consent to process personal data, you can withdraw this consent at any time. Where we process your data for our legitimate interests, you can contact us if you want more information about these.
There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.
If you wish to exercise any of these rights, please contact us using the details below.
For California Residents
This section applies solely to all visitors, users, and others who reside in the State of California. we adopted this section to comply with the California Consumer Privacy Act of 2018 (‘CCPA’) and any terms defined in the CCPA have the same meaning when used in this section.
We have collected the following categories of personal information from consumers within the last twelve (12) months:
- Identifiers such as a real name, alias, signature, telephone number, postal address, online identifier Internet Protocol address, business email address, account name.
- Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)); name, signature, address, telephone number or financial information.
- Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement.
- Inferences drawn from any of the information identified to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.
- Geolocation data, namely your physical location or movements.
We obtain the categories of personal information listed above from the following categories of sources:
- Directly and indirectly from you and your activity on our website.
- Third parties such as reliable service providers and professional advisers.
We use the personal information we collect for one or more of the following business purposes:
- To fulfill the reason for which the information is provided.
- To provide you with our products and services and to further develop and improve our products and services.
- For marketing purposes.
- To enforce our terms and as necessary to protect our rights.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
We disclose personal information to third parties for business purposes as described above under the section titled “With whom do we share this information”.
In the preceding twelve (12) months, We have disclosed the following categories of personal information for business purposes:
- Personal information categories listed in the California Customer Records statute;
- Internet or other similar network activity;
- Geolocation data.
In the preceding twelve (12) months, We have not sold personal information.
Your California Rights
If you are a California resident, you may be entitled to the following specific rights under the CCPA regarding your personal information:
Access to Specific Information and Data Portability Rights
You have the right to request that we will disclose certain information to you about our collection and use of your personal information over the past 12 months. Upon confirmation of your request, we will disclose to you:
- The categories of personal information we collected about you;
- The categories of sources for the personal information we collected about you;
- Our business or commercial purpose for collecting that personal information;
- The categories of third parties with whom we share that personal information;
- The specific pieces of personal information we collected about you;
- If we disclosed your personal information for a business purpose, we will provide you with a list which will identify the personal information categories that each category of recipient obtained.
You have the right to request that we delete any of your personal information. Upon confirmation of your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your request if maintaining your personal information is necessary for us or for our service providers for the reasons specified under the CCPA.
Exercising Your Rights
To exercise the access, data portability, and deletion rights described above, please submit your request to us by:
- An email to: [email protected]
Only you or a person authorized to act on your behalf, may make a request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
A request for access can be made by you only twice within a 12-month period.
The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with the requested personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use the personal information provided in your request to verify your identity or authority to make the request.
We will do our best to respond to your request within 45 days of its receipt. If we require more time (up to additional 45 days), we will inform you of the reason and extension period in writing. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding receipt of your request.
The response we provide will also explain the reasons we cannot comply with a request, if applicable.
For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic mail communication.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will inform you of the reasons for such decision and provide you with a cost estimate before completing your request.
Changes to This Policy
This Policy may change from time to time. We will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Policy in an archive for your review.
Contacting us, questions and complaints
Questions, comments, requests or complaints concerning this privacy notice and the way we process your personal data are welcomed and can be addressed to our DPO at dataprotect[email protected] or Shahar Tamari, 45 Leather Lane, London, EC1N 7TJ.
If you have a complaint about the way we handle your personal data, you also have the right to address this with the data protection authority of the country in which you live or work or the country in which we are located.
Last update: November 2019
What are cookies?
Cookies are small text files that are automatically placed on your computer or mobile device when you visit our website. They are stored by your internet browser. Cookies contain basic information about your internet use. Your browser sends these cookies back to our website every time you revisit it, so it can recognize your computer or mobile device and personalize and improve your browsing experience.
What Are ‘Session’ and ‘Persistent’ Cookies?
“Session Cookies” are removed from your computer once you close your browser session.
“Persistent Cookies” last for longer periods on your computer – after you close your browser session.
A user can delete previously set persistent cookies manually or configure the browser settings to delete cookies, as further described below.
What Are ‘First-party’ and ‘Third-party’ Cookies?
First-party cookies are set directly by the website that the user is visiting. For the purpose of this policy, these are cookies that are set directly by our website.
Third-party cookies are set by a domain other than the one visited by the user. For the purpose of this policy, these are cookies that are set by service providers of our website.
What Are ‘Similar Technologies’?
Functions usually performed by a cookie can be achieved by other means. This could include, for example, using certain characteristics to identify devices so that visits to a website can be analyzed.
Any technology that stores or accesses information on a user’s device is relevant for this purpose, and therefore it includes, for example, HTML5 local storage, Local Shared Objects and fingerprinting techniques.
Additionally, technologies like scripts, tracking pixels and plugins, wherever these are used – are also considered as similar technologies. For example, many companies, including us, conduct electronic marketing and incorporate a tracking pixel in email messages. The pixels record information including the time, location and operating system of the device used to read the email.
What type of cookies do we use?
We use both Session Cookies and Persistent Cookies as part of your experience on our website so that we can facilitate the use of the data’s features and tools, keep track of your preferences as well as improve our service by creating better designs for you.
Some cookies are strictly essential for the operation of our website while other cookies help to improve our services and marketing activities. The same rule goes for all the tracking technologies that we use.
We have created a detailed tracking technologies table page, which is attached as an Appendix A to this policy and is available here. The table will provide you with a clear and comprehensive image of the tracking technologies that we use.
The cookies we use fall into 3 categories. These categories are described below:
Essential and functional cookies:
Essential cookies are necessary to help you access and move around our site and use all its features. We also use functional cookies, for example to remember your language preferences to save you the trouble of having to change every time you enter our website. Without these cookies, our website would not work properly and you would not be able to use certain important features.
To place these cookies, we use Google Analytics. We have set our Google Analytics to protect your privacy to the maximum extent. For example, we have concluded a data processing agreement with Google to protect your data. We have also made sure that the last octet of your IP-address is invisible and have turned off the setting which allows sharing data with Google. We are also not using any other Google Analytics related cookie services which are offered by Google.
Advertising, marketing and social media cookies:
We only place advertising, marketing and social media cookies if you have given us your permission to do this.
Advertisement and marketing cookies collect information about your browsing habits in order to make our content and advertising as relevant to you and your interests as possible. These cookies are also used to help us measure the effectiveness of our advertising campaigns by tracking the number of clicks. The cookies are usually placed by third party advertising networks. They remember the websites you visit and use this information to give you access to interesting and exciting content on our website and to show you more personalized adverts when you visit other websites. These cookies also help improve your browsing experience, for example by helping to prevent the same advertisement from continuously reappearing to you.
Obtaining your consent for using tracking technologies
We need your consent to use tracking technologies that are not essential and functional, as indicated above.
If you do not agree to accept our cookies or other tracking technologies that are not essential and functional for the operation of our website, we will make commercially reasonable efforts to provide you with the same level of services without using such cookies or other tracking technologies.
Withdrawing your consent
You can withdraw your consent to advertising, marketing and social media cookies by contacting [email protected].
Managing your cookie settings and deleting cookies
As explained above, we only place advertising and targeting cookies (including tracking cookies) if you have given us your consent for doing this. If you have given us your consent but would like the cookies that we have placed to be removed, you can do this by deleting them via your browser. Search for “cookies” under your web browser’s “Help menu” or “Setting” section.
In addition, you can turn off certain third party targeting or advertising cookies by visiting the following links: Network Advertising Initiative, the Digital Advertising Alliance Consumer Choice and Your Online Choices pages.
Please note that, if you choose to delete Global-e cookies, your access to some functionality and areas of our website may be degraded or restricted.
Some web browsers offer a “Do Not Track” (“DNT”) signal. A DNT signal is an HTTP header field indicating your preference for tracking your activities on our services or through cross-site user tracking. This Website and services do not respond to DNT signals.
Further information about our use of data
Questions, comments or in need of help?
If you have any questions or if we can help you with something, we would be happy to assist if you contact us at: [email protected].
Changes to this policy
We update this policy, where needed. Every time we change this policy, we either send you an email about it or post a notice on our website. We will post a notice on our website if our policy update includes substantial changes and obtain your consent once again, where required under applicable laws.
This policy was last updated on November 13, 2019.
Appendix A: Tracking Technologies Table
Essential and functional cookies
These cookies are strictly essential for enabling your movement around our Service and providing access to features such as your profile and purchases, member-only services, and other secure areas of our Service. This category of cookies cannot be disabled.
|Name||Purpose & Expiration Date||First/Third Party Cookie|
|GlobalE_CT_Data||This cookie holds a unique client identifier for a customer (per browser), which helps Global-e to provide information about the client behavior on a Global-e enabled website.
Exp. 72 Hours
|GlobalE_Data||Main cookie used by both the Global-e extensions and client libraries, this cookie holds the browsing information of the customer.
Exp. 72 Hours
|NID||Google Security cookie, contain digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time.
Exp. 2 Years
|SEARCH_SAMESITE||This cookie is used to prevent the browser from sending this cookie along with cross-site requests.
Exp. 6 Months
|_icl_visitor_lang_js||Saves the user’s preferred language on the web site.
Exp. 1 Day
|forterToken||This cookie stores the Forter-generated device identifier. It identifies the browser between browsing sessions
|Ftr_ncd||a flag used to make sure data is not sent more than once per predefined timeframe
Exp. 5 Years
|globale_cookie_consent||Saves user’s consent to Global-e’s Policy.
Exp. 180 Days
|wp-settings-time-[UID]||This is used to customize your view of admin interface, and possibly also the main site interface.
Exp. 10 Months
|wf_loginalerted_||used to notify the Wordfence admin when an administrator logs in from a new device or location.
Exp. 10 Months
|wpml_browser_redirect_test||Tests if cookies are enabled.
Exp. End of Session
Analytics cookies collect information about how visitors use our Service. Our service providers can transfer relevant information to third parties where required by law or where such third parties process such information on their behalf.
|Name||Purpose & Expiration Date and Opt-Out||First/Third Party Cookie|
|_ga||This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier.
Exp. 2 years
|_gcl_au||Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
Exp. 10 Days
|This cookie name is associated with Google Universal Analytics. store and update a unique value for each page visited.
Exp. 24 Hours
|cid||This cookie is used to improve advertising for website visitors. It can redirect more relevant advertisements to the visitor, and helps improve reports on campaign performance.
Exp. 1 Year
|_fbp||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
Exp. 3 Months
|lang||Language settings for LinkedIn
Exp. End of session
Marketing cookies collect personal information such as your name, which pages you visit on our Service, your history arriving at our Service, your purchases from us, and so on. Collected information is used to evaluate and improve the effectiveness of our marketing campaigns.
|Name||Purpose & Expiration Date||First/Third Party Cookie|
|1P_JAR; SID; SIDCC; NID; APISID||These cookies are used by Google to display personalized advertisements on Google sites, based on recent searches and previous interactions.
Exp. 1 Month
|AID||Use for linking user’s activities across devices.
Exp. 1 Year
|LinkedIn Analytic cookie
Exp. 2 Years
|ANID; IDE||advertising cookies on non-Google sites
|UserMatchHistory||This cookie is used to track visitors so that more relevant ads can be presented based on the visitor’s preferences.
Exp. 1 Month
|CONSENT||This cookie is used to track consent to cookie use.
Exp. 20 Years
|DSID||Use for linking user’s activities across devices.
Exp. 6 months
|OTZ||Aggregate analysis of website visitors
Exp. 17 Days
|HSID; SAPISID; SSID||HSID, SSID, APISID and SAPISID cookies enable Google to collect user information for videos hosted by YouTube.
Exp. 2 Years
|aam_uuid||Set for ID sync
Exp. 30 Days
|act||distinguish between two sessions for the same user, created at different times.
Exp. End of session
|c_user||contains the user ID of the currently logged in user.
Exp. 3 months
|datr||dentify the web browser being used to connect to Facebook independent of the logged in user.
Exp. 2 Years
|fr||Encrypted Facebook ID and Browser ID
Exp. 1 Month
|li_oatml; li_sugr; liap; lidc||allow us monitor performance of advertising and conversions
Exp. 1 Year
|presence||used to contain the user’s chat state.
Exp. End of Session
|sb||improve friend suggestions
Exp. 18 months
|spectroscopyId||Used by LinkedIn to collect information about how visitors use our site.
Exp. End of Session
|wd||optimise the rendering of the page.
Exp. 1 Week
|xs||contains multiple pieces of information:
· The first value is an up to two-digit number representing the session number.
· The second portion of the value is a session secret.
· The third, optional component is a ‘secure’ flag for if the user has enabled the secure browsing feature.
Additional Similar Technologies
|Name||Purpose & Expiration Date|