Presales Solutions Engineer

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.

We are looking for a skilled, enthusiastic, and customer-focused Solutions Engineer to play a key role in supporting our Sales, Project, Product, and R&D teams. In this role, you will lead technical discussions with online retailers and brands looking to expand their cross-border business with Global-e, helping them understand how our platform can support their global growth. 

You will own the technical and integration track during both in-person and remote meetings with prospects and existing clients. This includes staying up to date on Global-e’s current and upcoming capabilities, identifying client needs and technical challenges, and translating customer feedback into actionable input for our Product and R&D teams. 

Responsibilities: 

• Partner closely with the Sales team to introduce Global-e’s cross-border solution to prospective customers. 
• Help clients understand the power and flexibility of Global-e’s platform by clearly explaining technical capabilities and addressing potential roadblocks. 
• Work collaboratively to identify and qualify business opportunities, uncover key technical objections, and define strategies to resolve them. 
• Recommend the right integration and solution strategy for each client, while providing best-practice guidance to maximize the effectiveness of the Global-e platform. 
• Own the technical discovery and solution scoping process during pre-sales, ensuring proposed solutions are scalable, feasible, and aligned with customer requirements. 
• Travel to customer meetings and workshops as required. 
• Act as a technical focal point for client integrations, with the ability to demonstrate solutions and prototype integrations in merchant environments when needed. 
• Provide ongoing technical guidance, education, and support to current partners and integrating clients. 
• Become a subject matter expert on Global-e’s product capabilities and roadmap by actively participating in internal technical discussions and bringing field feedback back to Product and R&D. 
• Serve as a bridge between customers and internal teams, ensuring market needs are clearly represented in product and technical conversations.