1.1. The checkout displays the Products you are purchasing, their prices, delivery/shipping costs (if any), and if relevant and available for pre-payment, an estimate of taxes, duties and other clearance charges and fees applicable to your Order (collectively, “Duties & Taxes”) (such charges may also be inclusive in the Product price if so indicated on checkout). You may choose to pay for your Order in your local currency or in another currency available at checkout. Prices may change from time to time (including due to exchange rate fluctuations), however it will not affect your Order once it was placed.

1.2. To place an Order, you must fill in all required information and click the "Pay and Place Order" button (the button might display slightly different verbiage). You must provide valid, current and true information. Before submitting the Order, please review the Order details carefully, our checkout process allows you to identify and correct any input errors. Orders may be placed for personal use only, and not for resale. This does not preclude you from enjoying a valid tax exemption you may be entitled to.

1.3. Once your Order is received, you will receive an order confirmation email (“OrderConfirmation”). This email does not signify acceptance of your Order, it is simply confirming its receipt. Your Order may be declined or cancelled, in whole or in part, at any time and for reasons such as (and not limited to): failed fraud or regulatory checks; suspected bad faith/ abnormal orders; non-consumer orders; unverifiable payment details; Products unavailability; Order exceeds per- order quantity or value limits. We may also require additional qualifying information prior to accepting or processing any Order. Whenever an Order is cancelled or declined after you have already been billed, you will be refunded pursuant to these Terms.

1.4. Orders may also be declined or cancelled in the event of a clear or obvious mistake affecting key transaction terms (such as price, description, availability, or quantity) rendering the order unreasonable or unlawful, or an error that was exploited to purchase unusual quantity of items. For example, unusual low price of an item that is typically priced significantly higher, absent of a legitimate sale or promotion.

1.5. [[The binding contract for the sale of Products will be concluded once we send you an email confirming that the products have been dispatched to you]] or for trial period remove completely.

2.1. The payment will be processed by Global-e through its third-party payment processors and could be routed through one of our intra-group affiliates (and any such payment will be deemed a valid payment to us).

2.2. If you used a payment method that supports pre-authorization (e.g. most credit cards), the payment amount will first be authorized and will be captured (charged) at the latest on Product dispatch. Other methods (such as PayPal or other e-wallets) are likely to be charged immediately upon Order Confirmation. In any case, the full amount of your Order will be charged even if the shipment is split, or for pre-orders. The Order will appear on your transaction statement as a transaction placed with "Global-e//Brand name" (or substantially similar language). We prioritize transparent communication and fair treatment in all payment-related matters. Some payment methods may offer or support different timing than as described above, and that will not be in our control.

2.3. The Order amount will be the only amount we charge, however your bank, card issuer, or payment method operator of your choice may charge additional fees or surcharges (such as foreign transaction/ cross border fees), for which Global-e will not be liable, and has no control over. Please check the relevant terms of service with such payment methods or financial institutions for more details.

2.4. Global-e takes your payment security seriously and is committed to safeguarding your payment details by implementing strong security measures. Whilst we strive to maintain the highest levels of protection, please be aware that neither Global-e nor the Brand can be held liable for any loss you may suffer as a consequence of a third party accessing your payment or account credentials.

2.5. Special terms pertaining to specific payment methods:

a) Klarna: In cooperation with Klarna and in certain jurisdictions only, you may be offered the opportunity to purchase the Product using Klarna as a payment method. The terms and conditions which will apply to payment by Invoice with Klarna can be found herehttps://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_de/invoice?fee=0. Eligibility for use of the Klarna invoicing payment method will be determined by Klarna in their sole discretion and Global-e accept no liability in respect of your use of Klarna as a payment method. Where you choose to purchase your Product using payment by invoice with Klarna, you will be sharing your personal data with Klarna and the terms of Klarna privacy policy shall apply to their use of your personal information. Global-e shall have no responsibility for their use of your personal data. Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status, Klarna’s T&Cs and late fees apply.

b) Cash on Delivery (“COD”) may be available in some destinations. Amounts payable through COD may be limited due to requirements of applicable laws, carriers or Brand policies. The Products will only be handed to you subject to and after you have signed the delivery note and paid the full Order amount.

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3.1. When purchasing Products, you acknowledge that the Product may come from outside of your country, in which case you are importing the Products for your personal use. For certain destinations Global-e may decide to act (directly or indirectly) as the Importer of record. The customs documentation and invoices will specify the identity of the Importer of Record in each case.  

3.2. If Duties & Taxes were paid on checkout, those will be remitted to the relevant tax or customs authorities. However, if Duties & Taxes where not paid on checkout, you will be the Importer of Record and will be solely and fully responsible for such amounts. If you make separate purchases or split your order for delivery to the same destination, such separation or split may result in additional duties or taxes, which will be your responsibility.  

3.3. You authorize us and/or the Brand to designate a carrier to act as your agent with respect to the international Products and the relevant customs and tax authorities, to carry out the customs clearance for the Products, process and pay the applicable Duties & Taxes (when charged on checkout), and provide any other information pertaining to you or your Order to any governmental authority, as may be requested.  

3.4. If Duties & Taxes were not paid on checkout and you failed to pay them when required upon importation, you will bear any resulting charges (which may include additional charges such as return costs and loss of your original delivery costs). Global-e and the Brand will have no responsibility or liability in connection with these charges or with payment of Duties & Taxes. Should any liability falls on us, the carrier, or the Brand, we may deduct these amounts from any future refunds or claims you make.  

4.1. Some Products may not be delivered to certain locations or destinations (due to limitations imposed on the Product itself or by the destination). Any such constraints will be presented on the Webstore or checkout, and you may not be able to complete an Order subject to such limitations. At any time, we may suspend or cancel the delivery of any item that cannot be legally delivered, even after Order Confirmation.

4.2. Delivery dates are estimates, unless explicitly stated otherwise. Your Order should be delivered by the latest date specified at checkout based on your selected delivery method. If no date is specified, delivery should be within 30 days of Order Confirmation date, barring exceptional circumstances (like pre-orders). Please note that delivery capabilities and timing depend on your address and chosen delivery method. Different parts of your Order may arrive on different dates.

4.3. Delivery date estimates normally refer to first delivery attempt, and it will always be your responsibility to respond to the carrier’s delivery notifications or messages (including for attempted delivery or to arrange for re-delivery). We will not be liable to you if you failed to act accordingly.

4.4. Risk of loss passes to you when the delivery is completed. Delivery is considered complete when the Product reaches the location you specified in the Order or another location which you communicated to the carrier provider directly. In cases where you failed to pay Duties & Taxes (which were not pre-paid on checkout), delivery will be considered complete on arrival of the Product to the port of entry of the destination country.

4.5. You authorize Global-e and its affiliates to act on your behalf, and to complete, fill out or submit any required document to facilitate transportation or customs clearance; or to facilitate the remittance of Duties & Taxes, in each case directly or through brokers, fiscal representatives or carriers.

This returns policy does not apply to faulty Products or other excluded items detailed in these Terms (see below limitation on returns) or the Brand’s policy. Please check the Brand's policy on the Webstore for any additional limitations. The separate legal cancellation rights for EEA consumers and withdrawal rights for UK consumers are not generally affected by the policy in this Section. For further details, see Annex I.

5.1. Return requests must be made within 30 days of the Order placing date, unless otherwise stated in the Brand's policy or required by applicable and explicitly prevailing consumer law. To return eligible Products, please follow the below instructions:

5.1.1. use the returns portal or Brand's customer support to inform of your intent to return the Product. Link to the portal will be available on the Webstore or provided in the transactional emails (referred to as an Online Support link).

5.1.2. You must provide all required information (e.g. proof of purchase, Order identification number or email address used for the order). You will receive a Return Product Authorization (RMA) number, and if available, return shipment label. Please send back the items promptly, and in any event within 14 days of communicating your cancellation. Items must be returned in unused condition, with all original packaging, labels, accessories, and documents intact. Refunds could be refused entirely or in part due to product devaluation, and deductions will be made if returned items do not meet above standards.

When a refund is approved you will be reimbursed for the returned Products price. Original delivery costs will not be 5.2. reimbursed unless explicitly stated otherwise in the Brand’s policy or if required by applicable law (e.g. for faulty products or in case of return pursuant to the cooling off right as set forth in Annex I). Costs incurred for returning items will not be reimbursed unless explicitly stated otherwise in the Brand’s policy. In some destinations return shipping costs may be pre-paid, if such option is available to you it will be explicitly stated in the returns portal.

5.3. Except as required by applicable law and unless explicitly stated otherwise in Annex I, Duties & Taxes paid by you at checkout are non-refundable unless they were included in the Product price. You may be eligible, and in such case solely responsible, to file a drawback claim with the relevant governmental authority.

5.4. You will be solely liable for any damages to (or loss of) any returned items. You should therefore consider using a tracked courier service and ensure adequate insurance for returned items.

5.5. Reimbursement will typically be made through your original payment method. COD (cash on delivery) purchases will be refunded to your bank or PayPal accounts, at your selection.

6.1. Products of the following types are not eligible for returns: fragrances, sealed goods (such as DVDs or audio devices), products liable to deteriorate or expire rapidly, collectibles, mystery boxes, swim- or underwear, and other items unsuitable for return due to health protection or hygiene reasons if unsealed after delivery. Products made to your specifications or personalized cannot be returned either. Digital Products are also not eligible for refund once download or access has begun. In all cases above, refunds, cancellations or withdrawals are not available either, unless Products are faulty or damaged upon receipt.

7.1.  If your Product arrived damaged or defective, or if it develops a fault, you may be entitled to remedies under applicable consumer protection law. You must notify the Brand directly as soon as you become aware of the issue. Use available means such as customer support portal or email to report the issue, providing as much information as possible. In certain jurisdictions your eligibility for certain legal remedies depends on such timely notice.

7.2 Warranty validity may vary by destination. Some locations may offer only limited warranty coverage. Damage or fault caused by accidents, self or improper use or normal wear and tear - may not be covered by any warranties. When valid, the warranty period is specified in the product description. Consumers in certain jurisdictions may have additional legal rights under local legislation governing consumer goods sales, including laws implementing the EU directive 2019/771. These rights are not affected by this limited warranty.  

8.1. DIGITAL PRODUCTS

a. The provisions of this Section apply (and prevail in case of a conflict with other provisions of these Terms), to orders for digital formatted goods (rather than a physical object), such as software, e-books, digital files, 3D models, audio and video files, online courses, and other forms of digital content offered on the Webstore (“Digital Products”).

b. Digital Products are protected by intellectual property, copyright, and trademark laws. Your use of any Digital Product is subject to the terms of use or end-user license agreement (EULA) set by the Brand for that specific product (“Brand Terms”), which form part of these Terms. By confirming an Order for a Digital Product, you acknowledge and agree to the Brand Terms. The Brand is responsible for making the Digital Product available to you (including, where applicable, granting access, providing download instructions, and offering any use or operational support associated with the Digital Product) in accordance with its Brand Terms. Unless otherwise specified in the Brand Terms, your right to use the Digital Product is personal, limited, non-exclusive, cannot be shared with others, and does not give you ownership of the Digital Products.  ‍

c. Refundability, similar rights to cancel a purchase of a Digital Product or any terms related to trial/evaluation period, are only as stated in the Terms of Use or EULA.  

8.2. PERSONALIZED PRODUCTS

a. The term “personalized products” refers to any item that, in full or in part, was custom-made, personalized or otherwise fitted, altered or carry personal or user-specific elements of any form. The provisions of this section prevail over other terms of these Terms. You must carefully review and confirm the accuracy of any itemized customization details prior to placing your order. Personalized Products may be non-returnable or non-refundable, unless they were proven to be faulty or damaged upon receipt. You may not be able to change or cancel your Order after Order Confirmation.

9.1. The Brand may offer opportunities to participate in limited-time/quantity campaigns, competitions, raffles, product drops or similar offerings for the purchase of Products from us (each a “Campaign”). These Campaigns may be available through the Webstore, mobile apps, or other third-party platforms (Campaign Platforms). Campaign purchased Products may be subject to specific terms and conditions (“Campaign Rules”) in addition to these Terms. These Campaign Rules, if applicable, will be made available on the relevant Campaign Platform.

9.2. By participating in a Campaign, you agree to be bound by both these Terms and the Campaign Rules, including any specific provisions regarding returns, refunds, and cancellations. In case of any conflict between these Terms and the Campaign Rules, the Campaign Rules will prevail.  

9.3. If you are announced as a Campaign winner (as determined and notified by the Brand according to the Campaign Rules), Global-e will automatically process your Order using the payment, billing, and shipping details you provided during registration. By participating, you confirm the accuracy of these details.

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10.1. Certain liabilities cannot be excluded under applicable law, particularly those related to personal injury, death, or fraud. These Terms do not affect your legal rights under applicable and explicitly prevailing consumer legislation, including those relating to faulty products.

10.2. Subject to these exceptions, in no event will Global-e or the Brand have any liability for any losses, any consequential, indirect, incidental, special, exemplary, or punitive damages whether arising out of breach of contract, tort (including negligence) or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms. Any liability, if so exists, shall not exceed the purchase price of the relevant product and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order was placed. The liability of Global-e and Brand to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.

10.3. Global-e and the Brand are not responsible for any loss or damages caused by unauthorized use of your payment card on the checkout, and Global-e and the Brand are not responsible for notifying your card issuer or any law enforcement authority in these instances. ‍

10.4. Global-e and the Brand will not be liable for any failure or delay in the performance of their obligations hereunder, and not be deemed to be in breach of the Terms, and will be allowed to cease performing, for so long as, and if such cessation, failure or delay directly results from an event beyond reasonable control that affects the ability to perform any obligation hereunder, including, any delay or stoppage due to strikes, lockdowns, labor disputes, acts of God, civil commotions, fire or other casualty, governmental act, action or inaction, actions or inactions of customs clearance, closure or decision of governmental offices, or other official actions, internet or other infrastructure failures, acts of war, terror or terrorism, or industry-wide disruption in the supply chain.

10.5. You must allow reasonable opportunity to remedy any matter before incurring costs to remedy it yourself.

10.6. Products have been originally designated for sale in the source country where the Brand resides (as indicated on the Webstore Terms). Such Source country may be different than your delivery destination. Consequently, some Products may not be designed to the standards or norms of your country and may differ from versions sold in your shipping destination, including in their fit, default settings, age ratings and language. Foreign versions of certain Products, such as software and DVDs, may be region-locked against use in your shipping destination. Manufacturer warranties may not apply and manufacturer service options may not be available in your shipping destination. You are responsible for reviewing available product information to ensure that the international Product you are purchasing meets your needs and expectations.

10.7. We cannot guarantee uninterrupted or error-free operation of the Webstore or checkout. We reserve the right to suspend these services without notice for repair, maintenance, improvement or technical reasons.  

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11.1. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works from the checkout's content. Furthermore, you agree not to assist or facilitate any third party in doing so.

12.1. These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms will be submitted to the exclusive jurisdiction of London, UK courts.

12.2. [[Please note that transactions hereunder could be performed on a cross-border basis, and the Products you purchased are sold from, and shipped from, a different country than your shipping/billing country (whether or not Global-e or the Brand are located in such origin country). The cross-border nature of the purchase could render certain consumer protection laws in your country to be inapplicable. ]]

12.3. Notwithstanding anything to the contrary, any law in your country that explicitly applies to the nature of purchases made hereunder, or otherwise prevails over the provisions of these Terms, or if the Global-e contracting entity identified as the seller of your order is located in the same country as your delivery address, those consumer laws will govern the relevant matters hereunder.  

12.4. To the fullest extent allowed by applicable law, you waive your right to trial by jury for any disputes related to these Terms. Please be advised that in case of a dispute, you may have the right to file a complaint with an alternative dispute resolution institute. For further information please see Annex I below.

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13.1. Communications will be in English and made electronically. For questions or complaints regarding your Order, please approach the Brand directly(a link will be made available on the Webstore or in your transactional emails), if you have any questions regarding Global-e, please contact us here https://service.global-e.com/or our applicable trading address.

13.2. Global-e operates according to its Code of Conduct and Modern Slavery Policy (available here)).

13.3 Failure to enforce any right does not waive future enforcement. Headings are for information only and not binding. We may assign these Terms, or any part thereof, without your consent, but your rights and obligations remain unaffected. Non-parties cannot enforce these Terms unless expressly stated otherwise.

13.4. Without prejudice to any provision in the respective Privacy Policy, Global-e and the Brand reserve the right to access, read, preserve, disclose and use information related to Orders and checkout use as Global-e reasonably believes is necessary for legal compliance, Terms enforcement, addressing technical issues, responding to support requests, or protecting rights and safety. The Webstore and checkout may link to third-party services/websites not controlled by Global-e. We are not responsible for their content or practices. You are solely responsible for using these third-party services and release Global-e from related liability. Accordingly, you are encouraged to read the terms and conditions and privacy policy of each third-party services/websites that you may choose to visit.

13.5. Global-e may modify these Terms at any time, with changes effective upon posting. Your continued use indicates agreement, but changes will not affect existing Orders. These Terms constitute the entire agreement regarding Orders. If any provision is deemed invalid or unenforceable, it will be enforced to the greatest extent permitted by law, and the parties agree to its substitution by a lawful provision that gives effect to the original intent of the parties as closely as possible. The remaining provisions will remain in full force and effect.  

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